Shipping & Returns
At Easy Scoop, a store operated by Swift Marketing, we aim to provide a smooth and reliable shopping experience from the moment you place your order to the moment it arrives.
Operating company: Swift Marketing
Store name: Easy Scoop / Easyscoop
Address: Gouverneurstraat 32, 6411 XH Heerlen, The Netherlands
1. Order Processing
All orders are processed within 1–2 working days, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times after dispatch are as follows:
United Kingdom: 5–8 working days
Europe: 6–10 working days
United States: 7–15 working days
Please note that remote areas may require an additional 1–2 working days for delivery.
Delivery times are estimates and may vary due to circumstances outside our control, such as customs delays, courier delays, public holidays, incorrect address details, or high-volume periods.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
The final shipping price will be displayed before you complete your purchase.
4. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
This allows you to monitor your shipment and stay updated on the delivery status.
5. Returns & Refunds
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
Items must be unused and in their original condition.
Items must be returned in their original packaging.
Return shipping costs are the responsibility of the customer.
We reserve the right to refuse returns that do not meet these conditions.
Refunds will be processed once returned items have been received and inspected. Approved refunds will be issued to the original payment method.
Please note that shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
6. Order Issues
If you experience any issues with your order, please contact us as soon as possible via email or WhatsApp.
This includes, but is not limited to, damaged items, missing items, incorrect items, or delivery issues.
We will review the situation and do our best to resolve the matter promptly.
7. Contact Information
If you have any questions about shipping, returns, refunds, or your order, please contact us:
Operating company: Swift Marketing
Store name: Easy Scoop / Easyscoop
Address: Gouverneurstraat 32, 6411 XH Heerlen, The Netherlands
Email: info@easy-scoop.com
WhatsApp: +31 6 84581090
Customer Support Hours: 9:00 AM – 5:00 PM (CET)